Shipping & Delivery Policy

Effective date: 28 April 2026 Last updated: 28 April 2026

This Policy sets out how we ship, which countries we serve, and what your responsibilities are as the recipient. It forms part of our Terms and Conditions of Sale.

1. Where we ship from

All Products are dispatched from our warehouse in Poland, European Union.

2. Countries we ship to

We ship to most countries in:

• European Union (all 27 Member States) – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
• European Economic Area & Switzerland – Iceland, Liechtenstein, Norway, Switzerland, United Kingdom
• North America – United States and Canada
• Selected Asia-Pacific – Japan, South Korea, Singapore, Hong Kong, Taiwan, Australia, New Zealand, United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman, Israel, Malaysia, Thailand, Vietnam, Philippines

If your country is not listed and you would like to order, email contact@performanceturbo.eu and we will check if we can service you.

3. Countries we do NOT ship to

3.1. Sanctioned and legally restricted jurisdictions

We do not ship to the following countries or territories, in compliance with EU, UN, UK, and US sanctions regimes:

Russia, Belarus, Democratic People’s Republic of Korea (North Korea), Iran, Syria, Cuba, Myanmar (Burma), Afghanistan, Sudan, South Sudan, Libya, Somalia, Yemen, Zimbabwe, Central African Republic, Democratic Republic of the Congo, Venezuela, Iraq, and the occupied Ukrainian territories (Crimea, Sevastopol, Donetsk, Luhansk, Kherson, Zaporizhzhia).

3.2. High-risk exclusions

To protect our customers and our business from delivery fraud, chargeback abuse, and sanctions-circumvention risk, we also do not currently ship to:

Nigeria, Ghana, Cameroon, Senegal, Côte d’Ivoire, Pakistan, Bangladesh, Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan, Turkmenistan, Armenia, Georgia.

3.3. Case-by-case review

Orders to Brazil, Mexico, Egypt, Morocco, South Africa require additional verification. You may be asked to confirm your identity and to complete a 3-D Secure card authentication. We reserve the right to cancel and refund any order where verification fails.

3.4. Right to cancel

We reserve the right to cancel and refund any Order placed for shipment to a location on lists 3.1 or 3.2, or any Order that our fraud screening flags as high-risk.

4. Delivery terms (DAP) – customs, duties, and import taxes

All international shipments outside the European Union are made on a Delivered at Place (DAP) Incoterms® 2020 basis. This means:

• You, the Customer, are the importer of record in your destination country.
• You are responsible for all import duties, import VAT/GST, customs clearance fees, brokerage fees, and excise charges levied by your destination country.
• Those charges are not included in the price you pay at checkout and are not collected by us. They are collected by the courier or your local customs office when your parcel arrives.
• If you refuse to pay import charges, the parcel will either be returned to us or destroyed (at the courier’s discretion). If the parcel is returned, we will refund the product price minus actual return shipping costs and a reasonable handling fee.

Please check your country’s import rules before ordering. Turbochargers typically fall under HS code 8414.59 or 8414.80. Most countries apply import VAT on the full value (product + shipping), and many apply import duty of 0-5%. Some countries (e.g., Brazil, Argentina) may impose significantly higher import charges.

5. Dispatch times

Product type	Dispatch time
In-stock Products	1–3 business days after payment clears
Built-to-Order (hybrid/upgraded)	Typically 7–21 business days after payment clears
Customer core exchange	Not applicable – we do not require customer cores

If you are ordering a Built-to-Order Product, the lead time will be clearly stated on the product page and confirmed in your order acceptance email.

6. Couriers we use

Region	Typical courier
Poland	DPD Polska
European Union	DPD, DHL Express, UPS
United Kingdom	DPD, DHL Express, UPS
United States, Canada	DHL Express, UPS
Rest of world	DHL Express

The courier offered at checkout depends on destination, weight, and dimensions. For high-value orders we default to fully insured, fully tracked express services.

7. Delivery times (after dispatch)

These are typical transit times, not guarantees. Customs clearance, weather, strikes, and carrier backlogs can extend them.

Destination	Typical transit after dispatch
Poland	1-2 business days
European Union	2-5 business days
United Kingdom	3-7 business days
United States & Canada	5-10 business days
Rest of world	7-14 business days

Total time from order to delivery = dispatch time (section 5) + transit time (this section).

8. Shipping costs

Shipping costs are calculated by weight and destination at checkout. You see the final shipping cost before you pay.

• Fragile heavy parcels are shipped in reinforced packaging and insured in full.
• We do not offer free shipping by default, but promotional campaigns may include it.

9. Tracking

Once your Product ships, you will receive an email with a tracking number. If you have opted in, you may also receive SMS tracking notifications from the courier. Tracking information may take up to 24 hours to activate on the courier’s website.

10. Risk of loss

• For Consumers (EU/UK/EEA): risk of loss or damage passes to you on delivery (Article 20 of Directive 2011/83/EU; Article 548¹ of the Polish Civil Code).
• For Business Customers: risk of loss passes to you on handover of the parcel to the first carrier (Article 548 §1 of the Polish Civil Code; Incoterms® 2020 DAP).

11. Delivery damage or loss

• Visible damage on delivery: note the damage on the courier’s delivery slip where possible, take photographs, and contact us at contact@performanceturbo.eu within 48 hours.
• Hidden damage: contact us at contact@performanceturbo.eu within 5 business days of delivery, with photographs.
• Lost in transit: contact us. We will open a carrier investigation (typically takes 7–21 days). Once the carrier confirms loss, we will reship or refund in full.

12. Incorrect address

You are responsible for providing a correct and complete shipping address. If a parcel is undeliverable because of an address error, we will re-ship to a corrected address at your cost.

13. P.O. boxes and pickup points

• We do not ship to P.O. boxes for high-value parcels.
• Courier pickup points (InPost Paczkomat, DHL Service Point, UPS Access Point, etc.) are acceptable for smaller parcels, at your risk.

14. Contact

For shipping questions: contact@performanceturbo.eu | phone +48 515 336 528. For returns: contact@performanceturbo.eu.