Return, Refund & Withdrawal Policy - PTT Performance | New & Remanufactured Turbochargers

Effective date: 28 April 2026 Last updated: 28 April 2026

This Policy explains how to return a Product, what refunds you are entitled to, and how to exercise your statutory right of withdrawal. It forms part of our Terms and Conditions of Sale and should be read together with them.

If you have any questions before requesting a return, contact us at contact@performanceturbo.eu.

1. Your right of withdrawal (Consumers in the EU, EEA, UK, and Switzerland)

1.1. The right

If you are a Consumer (a natural person acting outside your trade or profession), you have the right to withdraw from your purchase within 14 calendar days of the day you – or a person designated by you, other than the carrier – take physical possession of the Product, without giving any reason.

1.2. How to exercise it

You must send us an unambiguous statement of your decision to withdraw before the 14-day period expires. You may use any of the following:

Online Withdrawal Function (Recommended): Use the “Withdrawal” button available in your order history on our website. This provides an immediate, clear record of your statement, and we will confirm receipt by email without delay.
Email: Send an unambiguous statement to contact@performanceturbo.eu.;
Post: Send a written statement to Cegielniana 4b, 44-200 Rybnik, Poland.;
The Model Withdrawal Form at the end of this document.

The burden of proving timely withdrawal lies with you – we recommend email.

1.3. Online withdrawal function (One-Click Return)

In accordance with modern EU consumer standards, we provide a dedicated online withdrawal function. If you wish to withdraw from the contract, you may do so directly by clicking the “Withdrawal” button available in your order history on our Site. Once you submit your request through our online interface, we will immediately provide you with a confirmation of receipt on a durable medium (e-mail). This is the fastest and most convenient way to submit your withdrawal statement.

1.4. Return shipment

After sending your withdrawal statement you must return the Product without undue delay and in any event within 14 days. You may send it back using any reputable tracked service.

Shipping cost is paid by you.
Send to the address provided in your Return Merchandise Authorisation (RMA) email.
Pack the Product securely in the original packaging where possible.
Do not return a Product without first obtaining an RMA number – packages sent without an RMA may be refused or delayed.

1.5. How to get an RMA number

Email contact@performanceturbo.eu with your order number, the Product you want to return, and the reason (optional for withdrawal – mandatory for warranty claims).
We will respond within 2 business days with an RMA number and return address.
Pack the Product, include a printout of the RMA confirmation, and ship it back.

1.6. Condition of returned Products

You are liable for any diminished value of the Products resulting from handling that goes beyond what is necessary to establish the Product’s nature, characteristics, and functioning.

In practice, for a turbocharger this means:

Acceptable handling: unpacking, visual inspection, checking shaft play, measuring dimensions.
Exceeds “reasonable handling”: installing the turbo on a vehicle, starting the engine, any evidence of oil contamination inside the journal bearings, damaged threads, scratched housings, missing parts, or any indication the unit has been fitted. In these cases we may deduct a proportion of the sale price to reflect the reduced value (typically 20–100% depending on condition).

1.7. Refund

We will refund all payments you have made, including the original standard-rate outbound shipping, within 14 days of receiving the returned Product or receiving proof that you have sent it back, whichever is earlier.
We will use the same payment method you used for the original transaction, unless you have agreed otherwise.
If you chose a more expensive shipping option than our standard option, the difference will not be refunded.

1.8. Exceptions – when the 14-day right does NOT apply

Pursuant to Article 16 of Directive 2011/83/EU and Article 38 of the Polish Act on Consumer Rights of 30 May 2014, the right of withdrawal does not apply to:

Built-to-Order Products – Products manufactured, assembled, or configured to your individual specification. This includes, by way of example:
- all Stage 1+, Stage 2, Stage 3, and Stage 4 hybrid/upgraded turbochargers;
- custom compressor-wheel / turbine-wheel combinations selected by you;
- modified CHRA, billet wheels, extended-shaft builds, or any other made-to-order configuration;
- turbochargers we have machined, balanced, or re-spec’d to your order.
Products that, after delivery, have been unsealed and are not suitable for return due to health protection or hygiene reasons (not expected in our product range).
Products which, after delivery, are inseparably mixed with other items (e.g., a hybrid turbocharger already assembled into a larger unit you provided).

On every Built-to-Order product page you will see a clear notice:

“This is a built-to-order product. The 14-day right of withdrawal does not apply.”

You explicitly acknowledge and accept this exclusion by ticking the relevant checkbox at checkout.

1.9. Model Withdrawal Form

(copy of the form set out in Annex I of Directive 2011/83/EU)

To: DSTurbo Dawid Sowa Cegielniana 4b, 44-200 Rybnik, Poland Email: contact@performanceturbo.eu

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

Ordered on () / received on (): ____________________ Order number: _________________________________ Name of consumer(s): ___________________________ Address of consumer(s): _________________________ Signature of consumer(s) (only if notified on paper): _______ Date: __________________________________________

(*) Delete as appropriate.

2. Warranty returns (separate from withdrawal)

If a Product fails due to a defect in materials or workmanship within the warranty period, the process is governed by our Warranty Policy — please consult that document.

3. Faulty or incorrectly supplied Products

If the Product you receive is damaged in transit, defective on arrival, or different from what you ordered:

Do not install it. Take photographs.
Email contact@performanceturbo.eu within 48 hours of delivery with photos, your order number, and a description of the issue.
We will arrange a free return label or pay the return cost, and either replace the Product, repair it, or refund it in full at your choice (as required by Directive (EU) 2019/771 for EU Consumers and by analogous laws in other jurisdictions).

For transit damage that is visible on delivery, you should also note the damage on the courier’s delivery receipt where possible.

4. Rights under national law (EU Consumers) – rękojmia / legal guarantee of conformity

In addition to the 14-day withdrawal right, EU Consumers benefit from a statutory guarantee of conformity of at least 2 years (in Poland: rękojmia under Articles 556 et seq. of the Civil Code, and for consumer sales under the Act of 30 May 2014 on Consumer Rights as amended). This means that, if the Product is non-conforming, you can require:

repair or replacement (at our cost and within a reasonable time);
if repair or replacement is impossible, disproportionate, or fails – a price reduction, or rescission of the contract and a full refund.

These rights are separate from and additional to the commercial warranty described in our Warranty Policy.

5. Refunds – method and timing

Method: same payment method you used to pay, unless agreed otherwise.
Timing: within 14 calendar days of us receiving the returned Product (or receiving acceptable proof of posting, whichever is earlier). Bank processing may add a few business days.
Currency: the currency in which you paid.
Partial refund: if a reduction for diminished value applies (see 1.5), the deduction will be itemised in your refund email.

6. Non-returnable items

Built-to-Order Products (see 1.7)
Products that show clear signs of installation, use, or contamination
Products returned without an RMA number after 30 days have elapsed since delivery

7. Workshop refusal and abandoned parcels

If you refuse delivery or fail to collect a parcel from a courier pickup point and it is returned to us, we may deduct:

the outbound shipping cost;
the return shipping cost charged to us by the carrier;
a reasonable re-packaging / re-stocking fee where the packaging has been damaged.

The remainder will be refunded under clause 5.

8. Business customers (B2B)

For Business Customers, the 14-day right of withdrawal under 1.1 does not apply (EU consumer law does not cover B2B transactions). Returns are accepted only where the Product is defective, non-conforming, or supplied in error, on the same terms as above. The statutory rękojmia for business buyers is governed by the Polish Civil Code (Articles 556 et seq.), subject to any contractual modifications.

9. Contact

Returns team: contact@performanceturbo.eu
Phone: +48 515 336 528
Address: Cegielniana 4b, 44-200 Rybnik, Poland